The information below hopes to answer most of our customers' questions regarding the purchasing of Blephasteam products within Australia and New Zealand.  If your question isn't answered here - please contact us so we can both answer your questions, and add them to this page for others in the same position.

All optometrists and eye care medical specialists in Australia and New Zealand can help you diagnose your Meibomian Gland Dysfunction and help you start your Blepharitis therapy: including helping you purchase your Blephasteam device.  This is the best way assure that you have the best individualized eye care available. 

Those residing in Australia and New Zealand may also purchase directly from this website.  Please use the Buy Now button in the header, the footer, or on the front page, to purchase your Blephasteam Device or ongoing supplies such as Blephasteam Rings.

If you are outside of New Zealand and Australia, please refer to www.blephasteam.com to find your local distributor.

Shipping within Australia and New Zealand is included within the price, unless you would like it couriered then there is a charge based on weight.

The shopping cart will determine if freight is to be paid determined on the postage selection you have chosen. 

Please let us know if you have any questions or concerns about your particular shipment's requirements.

We ship by either courier or NZ Post within New Zealand, and by NZ Post to Australia.  Australian shipping quotes for expedited shipments depends on the size and weight of the items in your shopping cart when you check out.  You will be offered a choice of shipping method with costings during the order process.

We make payment as easy as possible for our customers with many different options available to suit your individual needs.

* Credit Card - This is the preferred method, as used on our shopping cart through Paypal.
* Direct Credit - Our shopping cart offers Direct Credit as a payment method for those with a NZ bank account.  Please include your name & order number as references so we may link the payment  to your order. Our account number is:  000
* Purchase orders - Medical professionals may purchase from Designs for Vision.  
* International SWIFT payments - If you live in Australia and don't want to use a credit card, then you may use SWIFT to deposit your total directly into our account at the Westpac Bank Ltd. using SWIFT. Please add NZ$25 to your total to cover international banking fees. Your bank may also charge you this same amount on your end. Information your bank may request to make this payment are (please let us know if you need any additional information):

• Contact: T Fuller
• Company: Lantec Engineering
• Bank: ASB Bank Limtied
• Account number:12-3494-0081392-000
• Swift code: ANZBNZ2A
• Bank address: 12 Jellicoe Street, Auckland 1010, New Zealand

Returns, Exchanges and Refunds

You may return items as long as they are still "as new". The value you paid for the item will be returned to you by the same method you used to pay for the original order. If the goods are faulty we will be very happy to meet our obligations under the Consumer Guarantees Act. Refunds do not apply to the cost of shipping if the goods have been shipped. Shipping is a service that is requested and supplied, and thus cannot be returned even if the product itself is returned.

When will my credit card payment be processed?

Credit card payments will be processed upon placement of the order.

Warranties

If anything that you purchase through our site is defective in workmanship or materials, please contact us immediately, so we may assess the fault and determine the next step in accepting or rejecting the claim; and if accepting, then to replace or repair the item at our discretion. Accidental damage, personal modifications, and all other wear-and-tear is not covered by manufacturers' warranty, so please do not be disappointed if your warranty claim is turned down if the fault is caused by anything other than a manufacturing defect. Warranties are an assurance of quality, not an insurance program.

Let us know how we are doing

If you have any suggestions, comments, questions, praise or complaints contact us.